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Privacy Policy

Effective Date: 09/10/2023

APOPO VZW (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, and disclose personal information through our website store.apopo.org.
By using this website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you use our website:

  1. Contact Information: This may include your name, email address, postal address, and phone number when you provide it voluntarily, such as when making a purchase.
  2. Payment Information:

    When you make a purchase through our website, we may collect information related to the payment transaction, including the total amount, payment method used, and confirmation of payment status.
    However, please be aware that we do not collect or store your payment card details or other sensitive payment information (such as credit card numbers, CVV codes, or expiration dates) on our website or in our database.

    Instead, your payment information is securely processed by our trusted payment service providers (Stripe and PayPal).
    We do not have access to, nor do we store, this payment data.

    If you have any questions or concerns regarding the processing of your payment information, please contact us for assistance.

    This clarification highlights that you don’t handle payment data directly and redirects users to review the payment service provider’s privacy policies for further information on how their data is managed. Always ensure transparency and accuracy in your privacy policy to build trust with your customers.

  3. Order Information: We collect information about your orders, including the products you purchase and the shipping details.
  4. Communications: We may collect and store records of any communications and interactions you have with us, including emails and messages through our website.

How We Use Your Information

We use your personal information for the following purposes:

  1. Processing Orders: We use your information to process and fulfill orders, including shipping and delivery.
  2. Communications: We may use your contact information to communicate with you about your orders, provide updates, and respond to inquiries.
  3. Marketing: With your consent, we may send you promotional emails about our products and services.
  4. Website Improvement: We use information about your interactions with our website to improve its functionality and user experience.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for specific purposes, such as:

  • Service Providers: We may share information with third-party service providers who help us operate our website and provide services, such as payment processing and shipping.
  • Legal Compliance: We may disclose information if required by law or in response to legal requests, including court orders or government regulations.

Your Choices

You have the following choices regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account on our website.
  • Marketing Communications: You can opt out of receiving marketing emails from us at any time by following the instructions in the email or contacting us.


We take reasonable measures to protect the security of your personal information. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at herorats@apopo.org.

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