Effective Date: 09/10/2023
APOPO VZW (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information.
By using this website, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information when you use our website:
- Contact Information: This may include your name, email address, postal address, and phone number when you provide it voluntarily, such as when making a purchase.
- Payment Information:
When you make a purchase through our website, we may collect information related to the payment transaction, including the total amount, payment method used, and confirmation of payment status.
However, please be aware that we do not collect or store your payment card details or other sensitive payment information (such as credit card numbers, CVV codes, or expiration dates) on our website or in our database.
Instead, your payment information is securely processed by our trusted payment service providers (Stripe and PayPal).
We do not have access to, nor do we store, this payment data.
If you have any questions or concerns regarding the processing of your payment information, please contact us for assistance.
- Order Information: We collect information about your orders, including the products you purchase and the shipping details.
- Communications: We may collect and store records of any communications and interactions you have with us, including emails and messages through our website.
How We Use Your Information
We use your personal information for the following purposes:
- Processing Orders: We use your information to process and fulfill orders, including shipping and delivery.
- Communications: We may use your contact information to communicate with you about your orders, provide updates, and respond to inquiries.
- Marketing: With your consent, we may send you promotional emails about our products and services.
- Website Improvement: We use information about your interactions with our website to improve its functionality and user experience.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for specific purposes, such as:
- Service Providers: We may share information with third-party service providers who help us operate our website and provide services, such as payment processing and shipping.
- Legal Compliance: We may disclose information if required by law or in response to legal requests, including court orders or government regulations.
You have the following choices regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account on our website.
- Marketing Communications: You can opt out of receiving marketing emails from us at any time by following the instructions in the email or contacting us.
We take reasonable measures to protect the security of your personal information. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.